|
OBJECTIVE
To obtain a position allowing me to make use of my demonstrated organization, customer service, communication, and project management skills accumulated during more than 10 years as a contractor to the U.S. government.
PROFILE
Extremely motivated and personable technical professional with multiple college degrees. Diplomatic and tactful with professionals and non-professionals at all levels. Intelligent and a quick learner, able to identify customer needs from non-specific requirements.
Flexible and versatile with the ability to multi-task, will work extra hours and/or take on additional responsibilities to meet customer needs. Dependable and reliable, with a proven reputation for consistently producing high quality work very quickly and with minimal managerial oversight. Self-starter with good team-building skills.
SKILLS SUMMARY
- Team Leadership
- Policy Development
- Customer Service
- General Administrative/Office Skills
- Proofreading/Editing
- Project Coordination
- Interpersonal and Written Communication
|
- Problem-solving and Troubleshooting
- Retail Management
- Inventory Maintenance
- Web Design and Development
- Graphic Design
- Aptitude for Foreign Languages
- Active Secret Level Security Clearance
|
EDUCATION
Master of Science in Information and Telecommunications Systems for Business (MS/ITS). Concentration: Advanced Technology and Electronic Commerce. Johns Hopkins University, Baltimore, MD. Completed May 2001.
Bachelor of Science in Languages (BSLA) in Russian, Georgetown University, Washington, DC. Completed May 1995. Minor: Linguistics.
St. Petersburg Gorniy Institut, St. Petersburg, Russia. August through December, 1994
PROFESSIONAL EXPERIENCE
November 2006
to
Present |
SCIENCE APPLICATIONS INTERNATIONAL CORPORATION, McLean, Virginia
Senior Web Designer
Work on contract with the U.S. Agency for International Development's (USAID) Web Services (WS) team; provide web design services to clients using knowledge of graphics, the World Wide Web, Internet based technologies and operating systems.
- Contributed to the development of agency-wide website policies and procedures.
- Organized informational meetings for 30+ content providers.
- Developed training materials in PowerPoint, Word, and HTML and administered training. Assisted in the management of online communities.
- Provided instruction to content providers on Hypertext Markup Language (HTML) and Web Page Design.
- Formally commended by client for excellent customer service.
|
March 2005
to
November 2006 |
TKC COMMUNICATIONS, Fairfax, Virginia
Senior Webmaster
Worked on contract with the U.S. Agency for International Development's (USAID) Web Services (WS) team; provided web design services to clients using knowledge of graphics, the World Wide Web, Internet based technologies and operating systems.
- Contributed to the development of agency-wide website policies and procedures.
- Organized informational meetings for 30+ content providers.
- Developed training materials in PowerPoint, Word, and HTML and administered training. Assisted in the management of online communities.
- Provided instruction to content providers on Hypertext Markup Language (HTML) and Web Page Design.
- Formally commended by client for excellent customer service.
|
June 1997
to
February 2005
|
SETA CORPORATION, McLean, Virginia
Webmaster/Assistant Team Lead
Work on contract with the U.S. Agency for International Development's (USAID) Web Services (WS) team; provide web design services to clients using knowledge of graphics, the World Wide Web, Internet based technologies and operating systems.
- Acted as WS liaison with USAID Bureau for Legislative and Public Affairs (LPA).
- Assisted Web Services Team Lead with monthly reporting and other administrative tasks, interviewed candidates for Web Services positions, and acted as Team Lead during his absences from the office.
- Performed technical reviews on existing and proposed sites to ensure compliance with agency guidelines, as well as Federal Section 508 accessibility requirements.
- Created and administered online communities via the Web and electronic mailing lists.
- Gained experience with project and personnel management.
- NCSA Certified in HTML 4.0 (#100377) December 2002
|
February 1996
to
June 1997
|
MASTECH SYSTEMS CORPORATION, Falls Church, Virginia
Technical Assistant/Project Coordinator
Processed all incoming and outgoing correspondence for the Composite Health Care System (CHCS) Program Contracting Officer's Representative (COR).
- QA of all outgoing correspondence, maintenance of Correspondence Tracking System between the Mastech office and the CHCS Program Office.
- Coordinated with Mastech Project Officers, Analysts, and Program Task Managers
- Served as Technical Assistant to the Acquisitions Department, updating the Acquisitions and Contracts Management System and Deliverables Tracking System databases, and maintaining file systems.
|
August 1992
to
February 1996
|
VIRGINIA PET CENTERS, Vienna, Virginia
Assistant Manager
Retail sales; marketed pet supplies/equipment. Ordered and inventoried stock; developed and maintained customer relations; handled daily receipts and bookkeeping. Maintained and cared for livestock.
- Effectively addressed customer issues and ensured customer satisfaction.
|
~ References available upon request ~
|
